Job Summary:

The Customer Service Agent provides professional support to customers regarding gold buying and selling services, tour events, orders, and general inquiries. This role ensures accurate information, regulatory awareness, and a high standard of customer care.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and messaging platforms

• Provide general information on gold buying, selling, pricing, and processes (non-advisory)

• Assist with bookings, order status, and documentation requests

• Escalate pricing, compliance, or transaction issues as required

• Maintain accurate customer records and communications

Qualifications:

• Customer service experience preferred

• Strong communication skills

• Attention to detail and confidentiality awareness

What We Expect From You

• Experience in fleet operations, logistics, automotive support, or similar hands-on roles

• Strong practical skills and willingness to work physically with vehicles and equipment

• Ability to coordinate multiple tasks and follow up carefully

• A proactive, “get-it-done” attitude and problem-solving mindset

• Good communication skills and a cooperative approach to working with other teams

• Valid driver’s license and confidence driving different types of vehicles

• Based in the Dallas area (or willing to relocate)

What We Offer

• An encouraging and open work environment where everyone’s contribution is valued

• A role where your work directly supports the success and growth of our U.S. operations

• Clear opportunities for professional growth and development

• Competitive employee benefits, including a motivating bonus program

• Meaningful work in a respected, reliable company known for long-term thinking and high-quality standards

• Flexible working arrangements based in Dallas
  
  

A Message From Us

Let me guess: you found this job interesting, but the company is completely unknown to you… so you were about to skip the application.

Normally, that would be the smart move — but not this time.

We’re building an absolutely killer concept, and this is going to be a massive business. People everywhere will know our name. And if you apply now, you’ll be among the very first employees. Your professional value skyrockets when you can say you helped build a market-dominating company from day one.

And yes — we pay well from the start.

We launched this concept in Northern Europe in January 2025 and we already employ 150 people.

By 2026, we’ll be a unicorn.

And those numbers are from small Northern European markets.

Texas will be on an entirely different level.

Apply now.

Once everyone knows who we are, it will be too late.